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Sustainability

Home  >  Stakeholder Engagement

Stakeholders

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Stakeholder Engagement

CHC recognizes having good interaction with stakeholders is the foundation of corporate growth. Based on the definition of stakeholder in GRI Standards Glossary, and after having a discussion with each department on its specific contact objects, Sustainability Committee has identified four categories of stakeholders of the Group including customers, suppliers, investors, and employees.

Sustainability Committee reports the status of communication with CHC’s various stakeholders regularly to the Board of Directors. Status of Communication with CHC’s Various Stakeholders in 2021 had been reported to the Board of Directors on August 2, 2022. Relevant material is as follows:

Status of Communication with CHC’s Various Stakeholders in 2021

Stakeholders Issues of Concern Responsible Unit Communication channels Response mechanism Communication frequency 2021 Interaction Performance
Customers
  • Market expansion
  • Product quality control
  • Customer satisfaction
  • Customer privacy
  • Customer interests protection
  • Customer relationship maintenance
  • After-sales service
  • Sustainable development strategy
  • Sales team
  • Technical team
  • Official website
    Disclose public and contact information regularly
  • Sustainability report
    Publish annually
  • Customer satisfaction survey
    Conduct annually
  • Exhibition / Activity
    Take place irregularly, depending on the needs of marketing
  • Communication meeting
    Convene irregularly, depending on the needs
  • In-person visitation
    Arrange irregularly
  • Service center
    Operate regularly
  • E-mail / Phone call
    Contact regularly; respond instantly
  • Corresponding chapter in sustainability report
    • 1.3 in Chapter 1 - Group Introduction
    • Chapter 2 – Customer Service
  • 99% customer satisfaction for sales team
  • 89% satisfaction for technical team
  • Joined / held 10 physical or online exhibitions / activities
Suppliers
  • Market expansion
  • Supply chain management
  • Supplier relations
  • Sustainable development strategy
  • Foreign suppliers-Administration Dept.
  • Domestic suppliers-Human Resource & General Affairs Dept.
  • Official website
    Disclose public and contact information regularly
  • Sustainability report
    Publish annually
  • Annual business meeting
    Follow suppliers’ schedule
  • Training
    Arrange irregularly, depending on the needs
  • Communication meeting
    Convene irregularly, depending on the needs
  • E-mail / Phone call
    Contact regularly; respond instantly
  • Corresponding chapter in sustainability report
    • 1.3 in Chapter 1 - Group Introduction
    • 4.2 in Chapter 4 - Environmental Sustainability
  • Joined over 30 online annual business meetings of foreign suppliers
  • Joined 9 online training sessions of foreign suppliers
Investors
  • Operating status
  • Legal compliance
  • Shareholders’ equity maintenance
  • Information transparency
  • Sustainable development strategy
  • Spokesperson
  • Deputy Spokesperson
  • Chairman Office - Investor Relations
  • Finance & Accounting Dept.
  • Official website
    Disclose public and contact information regularly
  • MOPS
    Disclose public information in accordance with the applicable laws, rules, and regulations
  • Annual report / Financial statements
    Publish annually / Publish quarterly
  • Sustainability report
    Publish annually
  • Annual / Special shareholders' meeting
    Convene annually / Convene irregularly, depending on the needs
  • Public investor conference
    (hold or be invited)
    Convene at least twice a year
  • Investor visiting
    Convene irregularly, depending on the needs
  • Investor contact
    Respond instantly
  • Corresponding chapter in sustainability report
    • Chapter 1 - Group Introduction
  • Convened 1 annual shareholders' meeting
  • Held 2 public investor conferences
  • Arranged over 20 times of investor visiting (including conference call)
  • Ranged 21~35% of all TWSE listed companies in 2021 Corporate Governance Evaluation
Employees
  • Employee compensation
  • Employee welfare
  • Labor-management relations
  • Training
  • Workplace
    Corporate culture & norms
  • Sustainable development strategy
  • Human Resource & General Affairs Dept.
  • Welfare Committee
  • Official website
    Disclose public and contact information regularly
  • Sustainability report
    Publish annually
  • Internal announcement / regulations
    Publish irregularly on internal system
  • Labor-management meeting
    Convene quarterly
  • Welfare committee meeting
    Convene irregularly
  • Group meeting
    Convene monthly
  • Contact for handling complaints
    Respond instantly
  • Committee for handling complaints
    Convene irregularly
  • Corresponding chapter in sustainability report
    • 1.3 in Chapter 1 - Group Introduction
    • Chapter 3 – Employee Caring
  • Published 45 announcements
  • Convened 4 labor-management meetings
  • Convened 12 group meetings

For further contact information, please check the sector of “Contact Us“.

CHC Healthcare Group

Provide the most reliable healthcare management services
The leader of healthcare equipment, technology and service in the Asia-Pacific region

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No. 88, Xing’ai Rd., Neihu Dist., Taipei City 114067, Taiwan, R.O.C.
(886) 2 6608 1999

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Subsidiaries of CHC Healthcare Group

CHIU HO MEDICAL SYSTEM
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